Policies

Customs, Taxes and Duties:
As the product originates in Canada, some countries may charge import fees. We are not responsible for these fees.


Returns:

For hygienic reasons, returns and refunds will only be considered for defective products.

Every monitor displays colour differently and its impossible to guarantee and exact match.

If there is something wrong with your product just send us an e-mail to kasandracosmetics@gmail.com and we will get back to you within 5 business days!

We cannot be responsible if you have entered an incorrect shipping address on checkout you will need to pay a $5 re-shipment fee for the postage service to change the shipping destination.


Processing & Delivery Times:
Cosmetics are produced weekly and shipped from our lab in Canada, so please allow 3-7 business days for processing and 5-10 days for shipping across US and Canada.  Unfortunately, we do not offer expedited shipping at this time. 

International: Please allow 5-20 days for shipping after processing. Items shipped outside of US and Canada may be subject to duties, taxes, handling and/or miscellaneous charges as defined by the country of import. Please contact your country's custom office for more information.